Frequently Asked Question's

Figureology.com is an online store that offers high-quality pickleball paddles for kids of all skill levels. We are dedicated to providing top-notch products that meet the needs of players at every stage of their game.

We offer a wide selection of pickleball paddles that are designed with both performance and durability in mind. Our paddles are suitable for beginners, intermediate players, and professionals.

Our website provides detailed information about each paddle’s features, including weight, size, and materials. We also have a paddle selector tool that can help you choose the right paddle based on your playing style and skill level.

If you have any issues with your order, please email us at info@figureology.com and we’ll do our best to assist you.

Our composite paddles are constructed from a variety of plastics and parts. The honeycomb plastic core is the primary component, with a fiberglass surface.

At the moment, our composite paddles are imported from a sports factory located in Asia.

Yes, we offer wholesale partnerships for stores that align with our vision and brand. If you’re interested, please fill out our Wholesale Application and we’ll get in touch with you shortly.

If you have any questions or would like to learn more about Figureology, please send us an email at info@figureology.com.

We accept all major credit cards, PayPal, and Apple Pay.

Please refer to our return policy here.

We’re thrilled that you’re interested in trying out pickleball! To help you get started, we’ve put together a detailed guide of resources that covers the basic rules of the game and how to have fun while playing.

We offer shipping to Canada via FedEx International Economy. Please note that any duties or customs costs are the customer’s responsibility upon receipt and are not included in the order’s cost.

Although we primarily sell directly to consumers, we do offer a limited number of wholesale partnerships with stores that align with our vision and brand. Please feel free to contact us if you’re interested.

If your order arrives damaged, please contact us at info@figureology.com and we will begin the return process. We will be happy to replace the item or issue a refund.

We want our customers to be satisfied with their purchases. If you find our products defective in any way or are disappointed with your purchase, you can initiate a return by using this link within 30 days of receipt for a full refund of the merchandise’s full price.

If you need to change the shipping address on your order, please log in to your account to cancel the order before it’s fulfilled. If it has already been fulfilled, please contact us at info@figureology.com for assistance.

Once your order is shipped, you’ll receive an email with tracking information. Orders are typically shipped within two business days of the order being placed.

Our dedicated team strives to fulfill your order within 2 business days. Once shipped, standard shipping generally takes 3-5 business days to reach you. If you need your order sooner, we offer 2-day or overnight shipping options for orders placed before 12 PM CST Monday through Friday. If you’re in Canada or have a US Territories or US Military address, please see our website for estimated shipping times.

Yes, we offer a 100% product guarantee. If your paddle breaks or becomes unusable during normal play, please let us know and we’ll make sure to take care of it.